After Sales Enquiries
If you have a query, which isn’t referred to in our F.A.Q.s, you can use the following contact form. Please note that this enquiry form is for corporate contacts only. You are kindly requested to submit your message in English.
I didn't use all the days on my Eurail or InterRail Pass. Is it possible to get a refund for the unused part of the pass?
I was unable to use my Eurail or InterRail pass, can I get a refund?
No, the Eurail Group does not offer refunds for partially used passes (as per the conditions of the pass). The moment a pass has been validated, it is considered to be partially used. Therefore, we suggest you choose wisely when purchasing your pass to ensure you have the suitable amount of travel days.
I got fined and/or my pass was confiscated for not filling in the date on my pass properly, can I get a refund?
If your pass is returned to the place of purchase either before the first day of validity or endorsed ‘UNUSED’ by a railway official in Europe (before the first day of validity), the entire cost is refunded, less a 15% cancellation fee. In all other cases, (eg, loss, theft, partially used pass etc) there is no refund, nor replacement. There are no exceptions to this rule and note that the conditions are dependant on the type of pass that you have:
Eurail Pass holders: applications for a refund must be submitted within a period of one year after the date of issue. The pass holder must return to the place of purchase to apply for a refund.
InterRail Pass holders: applications for a refund must be submitted within a period of one month after the expiry of the pass validity date. The pass holder must return to the place of purchase to apply for a refund.
No, you are not entitled to a refund. We regret to inform you that the train conductor was within his rights to fine you for not filling in the calendar box before you entered the train.
The Eurail Group provides all of the necessary information for your journey in both the Eurail and InterRail Traveller’s Guide. Incidentally, this information can also be found online.
Both the Eurail Traveler’s Guide and also the InterRail Traveller’s Guide has a section called: "How to use your … Pass". This section clearly explains how to activate (validate) your pass and also explains "how to fill in the travel calendar". Both of the documents state the following: "On each day you travel, before you board your first train, it is extremely important that you record the date in the travel calendar (printed on the ticket). Not doing so is like travelling without a ticket, which means you risk a hefty fine or having your pass confiscated by the ticket inspector".
When the date of travel has not been filled in prior to boarding the train, this simply constitutes as a non-validated Pass and is considered as fare evasion by the train conductors, furthermore, failure to comply with this rule can and will result in hefty fines.